Void Shipment

Cancel a Shipment or Shipment Rate

You can cancel an entire shipment or void only the shipment's carrier rate. Choose one of the following options:

• Cancel the shipment – The shipment is voided and can no longer be edited.

• Void the carrier rate – A duplicate shipment is created with the rate removed, allowing you to assign a new carrier rate.

Cancel a Shipment

1. On the Shipments page, select the ID of the shipment you want to cancel. The shipment summary page opens.

2. Select the Edit (pencil) icon.

3. In the Status field, select Void.

4. Click Update to confirm the cancellation.

Cancel a Shipment Rate

1. In the Carrier section of the shipment, select Void.

2. In the confirmation dialog box, select Void and Recreate.

Void Shipment Rate

1. Click Submit. A new shipment record is created and appears on the Shipments page. You can now assign a new carrier rate